Help & FAQ

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Everything you need to know about WorkflowPro before you sign up.


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Better to see it than read about it

The live demo has real jobs, quotes, and customers already loaded. No signup needed.

Login: demo / tryworkflowpro

Getting Started
Do I need a website or WordPress to use WorkflowPro?+

No. WorkflowPro is fully hosted — you just log in from any browser on any device. No website, no installation, nothing to set up. You get your own subdomain and you’re up and running in minutes.

💡 You can send your first quote within 30 minutes of signing up.
What do I need to get started?+

Just an email address and a browser. No software to download, no technical setup. Sign up, log in, and you’re ready to create your first job and send your first quote.

Can I try it before I buy?+

Yes. The live demo at demo.workflowpro.com.au has real jobs, quotes, customers, and calendar entries already loaded. Log in with demo / tryworkflowpro and click around — no signup needed.

What happens to my data if I cancel?+

Your data is always yours. You can export everything — clients, jobs, quotes, invoices — in one click at any time. If you cancel, you have 30 days to download your data before the account is closed.

Is there a money back guarantee?+

Yes. 30-day money back guarantee on all plans. If it’s not right for your business in the first 30 days, just email us and we’ll refund in full. No questions asked.

Features
How does online quote acceptance work?+

You create a quote inside WorkflowPro and send it to your client with one click. They receive a link — no app download needed — where they can review the job, toggle optional extras on or off, read your T&Cs, and accept or decline. You get notified instantly when they respond.

💡 The acceptance is timestamped and logged. You have written sign-off before work starts.
What does the measure & calculate tool do?+

Enter the dimensions of each area you’re quoting — length and width. WorkflowPro calculates the total square metres and then tells you exactly how much product to order: how many boxes of flake, how many litres of base coat, how many litres of topcoat. Coverage rates are configurable to your specific products and brand.

It cuts out the manual working-out and reduces wasted product on every job.

How does the lead capture popup work?+

WorkflowPro installs a snippet on your website. Any button whose text contains a keyword you set (like “quote”) triggers a branded enquiry popup instead of navigating away. The client fills in their name, phone, email, and job address. The lead appears instantly in your WorkflowPro dashboard — no manual entry.

📌 Works with any website or theme. No coding required.
Can clients upload photos?+

Yes. You send your client a secure upload link. They take photos with their phone camera or choose from their gallery — no app required. Photos appear instantly in your admin, linked to that job. They’re stored in Cloudinary, not your server, so there’s no storage impact.

Does it handle invoicing?+

Yes. You can generate a PDF invoice from any job with one click, including bank transfer details. Square payments are also supported — enable Square in settings and a “Pay Now” button appears on your quotes and invoices automatically.

Pricing
What’s the difference between Starter and Pro?+

Starter gives you the full job pipeline — quoting, invoicing, photos, lead capture, and customer management. Pro adds three features: automated SMS & email reminders, the weather-aware calendar with 16-day forecasts, and the measure & calculate tool. Pro is $41/mo vs $29/mo for Starter — or pay annually and get two months free ($410/yr vs $290/yr).

Not sure which? Try the calculator in the live demo before you decide.

Can I pay monthly or annually?+

Both. Monthly is the default — $29/mo for Starter, $41/mo for Pro, cancel anytime. Prefer to pay annually? You get two months free: $290/yr for Starter or $410/yr for Pro.

Is there a per-user or per-job fee?+

No. One flat price, unlimited jobs, unlimited quotes, unlimited clients. No per-user fees, no per-job charges, no hidden costs. Many trade CRM tools charge per user — WorkflowPro doesn’t.

What does Done For You Setup include?+

We configure your WorkflowPro account for your specific trade, products, and workflow. This includes your business details, logo, ABN, T&Cs, bank details, product library, finishes, add-ons, and a personal handover walkthrough. Ready to send your first quote same day.

Price is a one-off $297 setup fee, plus your chosen plan — $29/mo for Starter or $41/mo for Pro.

What does the Website + Full Setup include?+

A custom trade business website built to your brand, with your WorkflowPro Pro account fully configured and ready to go. Includes your logo, colours, service pages, contact details, and all WorkflowPro setup. You supply the logo, photos, and copy — we build and hand it over. 30 days post-launch support included. Pro licence renews at $41/mo (or $410/yr) after the first year.

📌 Introductory rate of $1,897 — first 10 clients only.

Technical
What devices does it work on?+

Any device with a browser — iPhone, Android, iPad, desktop, laptop. WorkflowPro is fully responsive and works on all of them. Your clients’ quote acceptance pages also work on any device — no app required.

Is my data secure?+

Yes. Client-facing quote and invoice URLs use secret keys, are not indexed by search engines, and are not publicly guessable. Your account data is hosted on secure Australian servers. We handle backups, updates, and security — you just focus on the work.

Do I need to install anything?+

No. WorkflowPro is fully hosted. You log in from any browser. Nothing to download, nothing to install, no WordPress required. If you want the lead capture popup on your website, that requires a small snippet of code added — we can do this for you as part of the Done For You Setup.

SMS & Calendar
How does SMS work?+

SMS reminders are sent via HTTPSMS, which routes messages through your Android phone. You set up the HTTPSMS app on your Android phone, connect it to WorkflowPro, and reminders are sent from your actual mobile number — not a generic 04xx number or a spam-looking shortcode.

📌 SMS reminders require an Android phone. iPhone is not supported for sending SMS.
Why does SMS require Android?+

iOS doesn’t allow apps to send SMS programmatically — it’s a platform restriction Apple imposed. Android does allow it, which is why HTTPSMS works on Android. If you have an iPhone as your main phone, you can keep a cheap Android on the charger at home purely to send the reminders.

How does Google Calendar sync work?+

WorkflowPro creates events in your Google Calendar for quote visits and install days. You need a Gmail account to enable this. Once connected, any appointment you schedule in WorkflowPro also appears in your Google Calendar — including weather information for the day.

What types of reminders can be automated?+

Site visit reminder (day before the quote visit), install day reminder (morning of the install), follow-up on quotes with no response after a set number of days, and review request after payment. All message templates are customisable.

Still not sure? Talk to us.

Fill in the enquiry form and we’ll answer any questions before you commit to anything.